Senior Director, Customer Success

Risk Management, Account Management, Strategic Planning, Technical Account Management, Decision-Making, Business Acumen, Team Leadership, CRM, Product Engineering, Customer Success Management, Enablement, Mid-Market, Analytics, Marketing Strategy, Customer Retention Programs, Customer Lifecycle Management, Customer Satisfaction, Strategic Partnerships, Automation, Strategic Thinking, Operational Excellence, Artificial Intelligence, Product Analytics, Governance, Customer Engagement, Software as a Service, Sales Enablement, Town Halls/Forums, Professional Services, Lead Change